Xiamen GOODCOM Technology Co., Ltd.
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Support


FAQ:


Q 1: What are your printer/pos mainly used for?

A: restaurant online food takeaway / delivery, mobile topup, airtime recharge, mobile payment (cash in & cash out), utility bill payment (e.g. water, electricity, gas, etc.), lottery, parking tickets, bus ticketing, etc.


Q 2: What connectivities / interfaces can your printer/pos support?

A: The printers are mainly working via Wifi, LAN, 3G, GPRS, SMS, USSD, STK, Bluetooth, USB, etc.


Q 3: Should a SIM card required for the printer/pos?

A: It depends on the certain Model No(s).

For the printer/pos that support Wifi or LAN, they can work without SIM card. For 4G/3G/GPRS/SMS Printers, the SIM card is required.


Q 4: What languages are supported by the printer/pos?

A: Goodcom printer/pos supports multiple language, e.g. English, Spanish, Arabic, Persian, Italian, Portuguese, French, Danish, Polish, Swedish, Vietnamese, German, Chinese, etc. (Customizable)


Q 5: Can the format of layout(printout, receipt, ticket) be customized?

A: Yes. Goodcom provides the tool for format DIY.


Q 6: Can the software or configurations be upgraded remotely to the printer/pos?

A: Yes.


Q 7: What is the warranty of the printer?

A: 1 year


Q 8: What are the after-sales services provided by Goodcom?

A: We offer timely online assistance, technical help, and life-long repairing services for the product.


Q 9: What is the SMS Printer?

A: The SMS Printer is a small, portable, standalone device for receiving and printing messages sent to it. The unit works with most network providers and can be applied for many different regions.


Q 10: How does the SMS Printer work?

A:The SMS message will be received and printed exactly as sent from the sender's phone number. And custom message formatting can be implemented. The SMS printer allows you to send custom messages directly to the printer, and with preset format, the SMS Printer will read and print the message exactly as what you want.


Q 11: How does the WIFI/4G/3G/GPRS/WLAN Printer/Pos Work?

A: The printer/pos will communicate with web server through WIFI/4G/3G/GPRS/WLAN data transfer. The communication should be done based on http get protocol.


Q 12: What's the advantage of using WIFI/4G/3G/GPRS/WLAN instead of SMS?

It has the advantage of using a WIFI/4G/3G/GPRS/WLAN connection to send the data to the printer/pos. This results in a lower cost for each transaction to be sent to the printer/pos.



Q 13: Why using a WIFI/4G/3G/GPRS/WLAN/SMS Printer/Pos for Restaurant Online Food Ordering?

A: It's a system that enables restaurants to get their orders directly from online ordering website/app. Through this online food order printer, restaurant could be able to check the order content, accept or reject the order, select or input delivery time, etc..


Q 14: Does GOODCOM provide LOTTERY Terminal for online lottery solutions?

A: YES. There several types of handheld lottery ticketing machine for the lottery operators to sell the tickets and collect the payment. It can communicate with web server(online lottery platform), and the work flow (operation flow) on the machine could be customized based on customer's request.



Q 15: Does GOODCOM provide LOTTERY SOFTWARE?

A: YES. We develop lottery printer/pos software for any lottery, sports betting, and gaming solutions.


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